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High marks for Nanaimo Port Authority

February 6, 2017

A survey commissioned by the Nanaimo Port Authority in December 2016 found that customers and stakeholders are « satisfied to exceptionally satisfied » with the NPA in each of 15 areas probed. The highest-rated response was an 85% average rating of satisfaction regarding a customer’s ability to contact and communicate with the NPA. The lowest-rated response was a 72% average rating of satisfaction regarding the port’s « usability, » including its infrastructure and equipment. Customers also gave high marks to the NPA for its commitments to safety and environmental responsibility.